Service Terms & Conditions
Last updated:
September 2026
These Service Terms explain the basis on which I provide vehicle detailing services through C4 Auto Detail. I aim to keep things straightforward: the service, expected result and price should be clear before work begins. These terms are intended to protect both you and C4 Auto Detail without affecting any rights you have under UK consumer law.
1. About C4 Auto Detail
C4 Auto Detail is an independent mobile vehicle detailing business operated by JR as a sole trader. Website: c4autodetail.co.uk Email: hello@c4autodetail.co.uk Telephone: 07380 684854 All customer-facing prices include VAT unless clearly stated otherwise.
2. Enquiries, Recommendations and Bookings
Submitting an enquiry through the website does not by itself create a booking. I may ask for information such as your vehicle, postcode, photographs, its current condition and the result you would like to achieve so that I can recommend an appropriate service. Bookings may be discussed and agreed by telephone, text message, WhatsApp, email or other communication. A paper contract or physical signature is not normally required. A booking is normally confirmed once the service, price, appointment and any material arrangements have been agreed and I confirm the booking with you. Where required, booking and contractual information will also be provided in a form that you can keep, such as an email or message.
3. Service and Price
The service and price agreed at booking are based on the information reasonably available at that time. Vehicle size classifications are a pricing guide. The final service and price may depend on the actual vehicle, its condition, the work required and the working arrangements. If I discover that the vehicle requires materially more work than reasonably expected, I will discuss this with you before carrying out chargeable work outside the agreed scope. I will not deliberately add chargeable services or additional labour without first discussing and agreeing them with you. If a simpler service is all the vehicle reasonably needs, that is what I will recommend.
4. Service Scope
Each C4 service has a defined purpose and scope. Different services involve different levels of cleaning, preparation, decontamination, correction, protection and labour. Booking one service does not automatically include processes belonging to another service. Current service descriptions and inclusions are available on the C4 Auto Detail website. Where there is a conflict between general promotional wording and a specifically agreed service or quotation, the specific service and arrangements agreed for your booking will be used, subject always to your statutory rights.
5. Vehicle Condition and Expected Results
Detailing can substantially improve a vehicle’s cleanliness, presentation and condition, but results depend on factors including its starting condition, materials, previous care, age and existing damage. Unless specifically agreed otherwise, I do not guarantee: • complete stain removal; • complete odour removal; • complete scratch or defect removal; • perfect or defect-free paint; • restoration of physically damaged or permanently stained materials; • a particular resale value; • acceptance of a vehicle at lease return; or • avoidance of lease-return charges. Where a limitation becomes apparent during the work, I will use reasonable judgement and avoid unnecessarily aggressive treatment merely to pursue an unrealistic result. Nothing in these terms reduces my obligation to perform the agreed service with reasonable care and skill.
6. Paint Enhancement
Paint Enhancement is intended to improve gloss, depth and clarity and may reduce lighter swirls, wash marring and similar defects within safe working limits. It is a one-step enhancement service and is not represented as multi-stage paint correction. Deeper scratches and defects may remain.
7. Ceramic Coating
Ceramic Coating involves preparation and application rather than simply applying a product to an ordinarily washed vehicle. Depending on the agreed service, the process may include cleaning, decontamination, paint assessment, suitable machine preparation, removal of polishing residues or oils, panel preparation, controlled coating application, levelling, initial curing and inspection. Published durability periods are stated as up to the applicable period and depend on factors including vehicle use, environment, maintenance and aftercare. Ceramic coatings are not scratch-proof, damage-proof or maintenance-free. Monthly Maintenance or other appropriate aftercare can help maintain the vehicle and its protection, but does not guarantee that a coating will achieve its maximum stated durability. Suitable weather, panel temperature and curing conditions may be required. An appointment may therefore need to be rearranged where conditions would make appropriate application or curing impractical.
8. Interior Cleaning
Interior work is carried out according to the materials and condition presented. Shampooing or extraction may be used where suitable, but extraction is a cleaning method rather than a guarantee of stain or odour removal. Where an interior substantially exceeds the condition reasonably covered by a Full Detail, I may recommend Interior Deep Clean Detail or another appropriate arrangement rather than continuing unlimited additional work within the original service. Headlining Headlining is cleaned only where I consider the material and condition suitable for safe treatment. Because of its delicate construction, intensive wet cleaning, extraction and guaranteed stain removal are not included.
9. Child Seats and Personal Belongings
Please remove valuables and personal belongings where practical before the appointment. Child seats should be removed beforehand. I do not remove, clean or reinstall child seats as part of the normal detailing service. If belongings prevent reasonable access to an area, that area may not be fully cleaned.
10. Convertible and Soft-Top Vehicles
Convertible soft tops are cleaned and treated fully closed as standard. Areas requiring the roof to be partially opened or operated are excluded unless this has been specifically discussed or authorised. I will not routinely operate a powered roof mechanism merely to access otherwise hidden fabric. Nothing in this section excludes responsibility where loss or damage is caused by a failure to exercise reasonable care and skill.
11. Existing Damage and Vehicle Condition Records
Vehicles may have pre-existing scratches, chips, dents, stains, wear, loose trim, damaged materials, electrical or mechanical faults or other defects. Where reasonably appropriate, I may photograph or record relevant areas of the vehicle before, during or after the service to document its condition and the work carried out. These operational records are separate from permission to use identifiable photographs or videos for promotional purposes. C4 Auto Detail provides detailing services and does not undertake mechanical or electrical diagnosis or repair unless a future service expressly states otherwise.
12. Photographs, Video and Promotional Use
Photographs or video may be taken where reasonably appropriate for condition records, documenting work carried out or other legitimate operational purposes. Use of identifiable customer or vehicle material for C4 Auto Detail’s public portfolio, website, social media or other promotional activity is handled separately from the service booking. Where promotional permission is sought, you may agree, decline or request reasonable restrictions - for example, asking for a registration plate to be obscured or for identifiable people not to appear. Promotional media permission is separate from consent to receive marketing emails or messages. Declining promotional use does not prevent you from booking or receiving a C4 Auto Detail service.
13. Your Appointment and Working Area
As a mobile service, suitable working conditions are important. Unless agreed otherwise, please provide: • sufficient safe working space around the vehicle; • firm and reasonably level ground where practicable; • reasonable access to outdoor water where required; and • safe access to electricity within practical reach where required. The vehicle should be reasonably accessible at the agreed appointment time. You should tell me beforehand about any circumstances that may materially affect safe access or the work.
14. Weather and Unsafe Working Conditions
Mobile detailing is affected by weather and the working environment. I may postpone, stop or rearrange work where conditions make the service unsafe, impractical or unsuitable - for example, severe weather, unsafe surfaces, inadequate working space or conditions unsuitable for polishing or coating application. Where I need to rearrange an appointment for these reasons, I will seek to agree another suitable appointment with you. A weather or safety-related rearrangement initiated by C4 Auto Detail will not by itself be treated as a customer cancellation.
15. Customer Access and No-Access Appointments
Please ensure that the vehicle and any agreed access, keys, water or electricity are available at the appointment time. If I cannot reasonably begin the service because the vehicle is unavailable, I cannot access it, or agreed essential facilities are unavailable, the appointment may need to be treated as a late cancellation or rearranged. Any amount sought because of a customer cancellation or no-access appointment will be reasonable and will reflect losses actually caused by the cancellation, taking account of reasonable steps I can take to reduce those losses.
16. Customer Cancellation and Rescheduling
If you need to cancel or rearrange an appointment, please give at least 24 hours’ notice where reasonably possible. I understand that circumstances change, and giving notice does not automatically result in a charge. For late cancellations, missed appointments or appointments where I cannot obtain the agreed access, I may seek reasonable compensation for losses directly caused by the cancellation where appropriate. Any amount will be proportionate to the actual circumstances and will take account of costs avoided and any reasonable opportunity to fill the appointment. Nothing in this section limits any statutory cancellation right that applies to your contract.
17. Distance and Off-Premises Cancellation Rights
Depending on how and where your booking is concluded, UK consumer law may provide a statutory cancellation period. Where those rights apply, you will be provided with the applicable cancellation information. If you specifically want the service to begin during a statutory cancellation period, additional requirements may apply before work begins. Where required by law, I will obtain the necessary request or acknowledgement and provide the relevant contractual information in a form you can keep. If you exercise a statutory right to cancel after requesting that services begin during the cancellation period, you may in circumstances permitted by law be required to pay a proportionate amount for services already supplied. Nothing in these terms removes or restricts a statutory cancellation right.
18. Deposits
Most ordinary appointments may not require a deposit. For particular bookings, I may request a reasonable deposit or advance payment. If so, the amount and relevant conditions will be made clear before the booking is confirmed. A deposit will not automatically be treated as non-refundable in every circumstance. Where a booking is cancelled, any amount retained or charged will be subject to applicable consumer law and will reflect reasonable losses rather than operate as a penalty.
19. Payment
Unless agreed otherwise, payment is due when the agreed work has been completed. The agreed price includes VAT. If additional work is requested or becomes appropriate during the appointment, any additional charge will be discussed and agreed before that chargeable work proceeds.
20. Damage and Liability
I will perform C4 Auto Detail services with reasonable care and skill. Nothing in these terms excludes or restricts liability where doing so would be unlawful, including your statutory consumer rights. I am not responsible merely because a pre-existing defect, deterioration, previous repair or underlying problem becomes more apparent during or after cleaning. Where I become aware of a material concern during the service, I may stop work on the affected area and discuss it with you rather than risk causing avoidable damage. These terms do not attempt to exclude responsibility for damage that is caused by C4 Auto Detail failing to exercise the standard of care required by law.
21. Additional Labour
Where additional work outside the booked service is appropriate, Additional Labour may be available at the published rate. Additional Labour will not be added simply because work took longer than I originally expected. Where a charge would arise because the vehicle requires work materially outside the agreed service scope, I will discuss and agree that work with you before proceeding.
22. Monthly Maintenance Detail
Monthly Maintenance Detail is intended for ongoing care after the vehicle has reached a suitable standard through an appropriate qualifying service or assessment. It is not an unlimited monthly deep clean or a discounted replacement for more intensive services. If the vehicle’s condition deteriorates beyond reasonable maintenance scope, I may recommend an appropriate service before Monthly Maintenance continues.
23. Complaints and Problems
If you believe there is a problem with the service, please contact me as soon as reasonably possible so that I can understand the issue and, where appropriate, inspect the vehicle. Where the service has not been performed in accordance with your statutory rights, the remedies available to you under consumer law remain unaffected by these terms. You can contact me at: hello@c4autodetail.co.uk 07380 684854 I will aim to resolve genuine concerns fairly and reasonably.
24. Consumer Rights
Nothing in these Service Terms affects your statutory rights. Under UK consumer law, services supplied to consumers must, among other requirements, be performed with reasonable care and skill. Where the law gives you rights or remedies that cannot legally be excluded or restricted, those rights and remedies continue to apply regardless of anything stated in these terms.
25. Privacy and Marketing
Personal information is handled in accordance with the C4 Auto Detail Privacy Policy. Information required to handle an enquiry, booking or service is not the same as consent to receive promotional marketing. Where marketing consent is requested, it remains separate and optional. Promotional photo/video permission is also handled separately from marketing-communications consent and from acceptance of these Service Terms.
26. Changes to These Terms
These terms may be updated from time to time to reflect changes to C4 Auto Detail’s services, business practices or applicable requirements. The terms applicable to an existing confirmed booking will not be retrospectively changed to remove rights or materially disadvantage a customer after the contract has been agreed.
27. Governing Law
These terms are governed by the applicable laws of England and Wales. Nothing in this section deprives a consumer of any mandatory legal protection or right to bring proceedings in a court available to them under applicable law.